1.We have learned that this chair looks very heavy, will it be difficult to move?
Although this chair weighs 48 pounds, it can also carry a large weight, easily supporting a weight of up to 440 pounds, suitable for more people. Additionally, this chair is equipped with seat belts and dual armrests, providing safer support and helping you stand safer. The base is equipped with small wheels, which can easily move the device when folded, relieving your concerns.
2.Does the package come with a charger and a hand control, or do I need to buy them separately?
Yes, the package includes a charger and a hand control, no extra purchase needed. If you happen to receive a package that's missing these items, we'll send out replacements.
3.I'm confused about the Charging Info. After charging my hand control for 3 hours, there's still no light. Is it broken?
During charging, the charger's light turns red and green when fully charged. The hand controller's light itself remains off during or after charging. To check the battery, press "UP" or "DOWN" on the controller; the light indicates the battery level.
4.If I use the chair lift mainly for emergencies and not frequently, how often should I charge the hand controller?
The charging frequency for the hand controller should align with how often you plan to use it. However, even if you don't use the chair lift for extended periods, I recommend charging it fully at least once a month to prevent deep discharge.
5.What is the minimum height of AX05?
The minimum height is 2.6".
