Insurance-Covered Medical Supplies & Durable Medical Equipment

Getting the medical equipment you need should not feel like a second job.

At WONACE Medical Supply, we understand that navigating healthcare insurance, prescriptions, medical documentation, prior authorizations and equipment requirements can be confusing. Our team works with patients, caregivers, healthcare providers, case managers and care coordinators to help make the process easier.

WONACE Medical Supply is willing to work with healthcare insurance plans that share our goal of helping members access quality medical supplies and equipment with responsive, personalized service.

We provide a wide range of durable medical equipment (DME), home medical supplies, mobility equipment, diabetes supplies, respiratory equipment, pediatric medical equipment, rehabilitation products and daily-living aids.

Depending on your insurance plan and eligibility, some medically necessary equipment and supplies may be available through your insurance benefits.

Our job is to help you understand the process, gather the required information and coordinate with your healthcare team and insurance plan when applicable.

Explore WONACE Medical Supply

Medical Supplies Covered by Insurance

Insurance coverage for medical equipment is not the same for every person.

Your coverage can depend on:

• Your insurance plan

• Your specific benefits

• Medical necessity

• Your diagnosis and functional needs

• Your healthcare provider's order or prescription

• Required clinical documentation

• Prior authorization requirements

• The specific equipment requested

• Whether the supplier is participating with your plan

• Plan-specific limitations and exclusions

For this reason, WONACE does not assume that an item is covered simply because it is a medical product.

Instead, our team can help determine what information is needed to begin the process.

WONACE's current insurance resources explain that medical supplies generally need to meet the insurance company's requirements for medical necessity and may require an order from a physician or treating provider.

WONACE Works With Healthcare Insurance Plans

Our goal is simple:

Help patients and healthcare providers access appropriate medical supplies and equipment while making the insurance process as straightforward as possible.

WONACE works with major health insurance organizations and a variety of commercial, government and other healthcare plans. Our current website identifies plans and organizations including Medicare, Medicaid, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna, Humana, Ambetter and Tricare, along with numerous regional and specialty plans.

Because insurance networks and benefits can change, participation and coverage should always be verified for the specific patient, plan and product.

Having insurance does not automatically mean that a particular item will be covered.

Our team can help determine the next steps.

View WONACE's Insurance Information

Our Approach to Insurance-Covered Medical Equipment

Healthcare insurance can involve a lot of moving parts.

A patient may have a prescription, but the insurance company may require additional documentation.

A physician may order a wheelchair, but the plan may require a detailed mobility evaluation.

A patient may qualify for a CGM, but the plan may have specific eligibility criteria.

A child may need specialized equipment, but additional clinical documentation may be required.

WONACE works to help coordinate these requirements.

Our process may include:

1. Understanding the patient's needs

We start by understanding what medical supply or equipment is being requested and why it is needed.

2. Reviewing insurance information

We gather the patient's insurance information and determine what information is needed to investigate benefits and coverage.

3. Obtaining the required documentation

Depending on the product, this may include a prescription, physician order, clinical notes, therapy documentation, medical records or other supporting information.

4. Working with the healthcare provider

When additional documentation is required, we can communicate with the appropriate healthcare office to help move the order forward.

5. Prior authorization when required

Some equipment and supplies require prior authorization before an insurance plan will consider payment.

6. Coordinating the order

Once requirements are satisfied and the order can proceed, WONACE coordinates the equipment or supply order.

7. Delivery or pickup

Depending on the product and location, equipment may be delivered, shipped or made available for pickup.

Our goal is to reduce unnecessary back-and-forth for patients, caregivers and healthcare providers.

What Medical Supplies Can Be Covered by Insurance?

The answer depends on your insurance plan and individual circumstances, but WONACE provides many categories of equipment that may be eligible for coverage when applicable requirements are met.

Our insurance-covered product categories include:

Diabetes & Continuous Glucose Monitors

• Dexcom CGMs

• FreeStyle Libre CGMs

• Glucose monitoring supplies

• Test strips

• Lancets

• Other diabetes-related supplies

Visit our Diabetes Medical Supplies page to learn more about diabetes equipment and continuous glucose monitoring.

WONACE's insurance resources specifically list glucose monitors such as FreeStyle Libre and Dexcom among its insurance-related product categories.

Insurance-Covered Power Wheelchairs & Mobility Equipment

Mobility equipment is one of the areas where insurance documentation can be particularly important.

WONACE provides:

• Manual wheelchairs

• Power wheelchairs

• Electric wheelchairs

• Custom power wheelchairs

• Complex rehab wheelchairs

• Tilt-in-space wheelchairs

• Mobility scooters

• Walkers

• Rollators

• Canes

• Crutches

• Pediatric mobility equipment

Depending on the individual's insurance plan and medical needs, some mobility equipment may be eligible for coverage.

For complex mobility equipment, the process may involve a physician, physical therapist, occupational therapist, ATP or other qualified healthcare professional.

Explore our Complex Rehab Equipment & Mobility Solutions for more information about custom seating, power wheelchairs, manual wheelchairs and advanced mobility equipment.

Insurance-Covered Mobility Scooters

Mobility scooters can help some individuals who have difficulty walking long distances but are able to operate a scooter safely.

Insurance requirements for scooters can differ from those for other mobility equipment.

Factors that may be considered can include:

• Functional mobility

• Walking ability

• Ability to safely operate the equipment

• Home environment

• Medical necessity

• Documentation

• Insurance benefit requirements

WONACE provides mobility scooters and mobility aids for home and community mobility.

Before assuming that a scooter is covered, contact WONACE so your specific insurance and equipment needs can be reviewed.

Insurance-Covered CPAP Machines & Respiratory Equipment

WONACE provides respiratory equipment for individuals who need home respiratory and sleep-related equipment.

Products may include:

• CPAP machines

• CPAP masks

• CPAP tubing

• CPAP accessories

• Nebulizers

• Oxygen equipment

• Respiratory supplies

Insurance coverage can depend on the diagnosis, prescription, medical documentation, equipment requirements and individual benefit plan.

Visit WONACE's Respiratory & CPAP Equipment to explore available products.

Insurance-Covered Pediatric Medical Equipment

Children with disabilities or complex medical needs may require specialized equipment that is not available through a typical retail medical supply store.

WONACE provides pediatric and special-needs equipment such as:

• Pediatric wheelchairs

• Adaptive seating

• Special-needs strollers

• Adaptive equipment

• Pediatric braces

• Safety beds

• Cubby Beds

• Therapy and rehabilitation equipment

• Other pediatric DME

Our Adaptive Equipment resources provide additional information about equipment designed for children and adults with special functional needs.

Insurance coverage for pediatric equipment often requires detailed clinical documentation showing why the equipment is medically necessary and how it addresses the child's functional needs.

Cubby Beds & Special Needs Equipment

WONACE specializes in medical equipment for children with special needs, including Cubby Beds and other safety-focused pediatric equipment.

A Cubby Bed may be considered for a child who has specific safety, positioning, sleep or supervision needs.

Coverage is not automatic.

Insurance requirements can include documentation from the child's healthcare providers describing the child's functional limitations and why a specialized bed is medically necessary.

Visit our Cubby Beds page to learn more about special-needs safety beds and available options.

Braces & Orthotic Supplies

WONACE provides braces and supports for different areas of the body, including:

• Knee braces

• Back braces

• Shoulder braces

• Elbow braces

• Wrist braces

• Thumb braces

• Neck supports

• Pediatric braces

• Other orthopedic supports

Whether a brace is covered depends on the patient's medical need, prescription, insurance benefit and product requirements.

A physician or other qualified provider may need to document the condition and medical necessity for the requested brace.

Breast Pumps & Maternal Medical Equipment

WONACE also provides breast pumps and related maternal medical equipment.

Some breast pumps may qualify for insurance benefits depending on the member's plan and applicable requirements.

We help patients understand what information may be required and coordinate the ordering process when insurance billing applies.

Lymphedema & Compression Equipment

WONACE provides compression-related products and lymphedema equipment, including:

• Compression garments

• Lymphedema pumps

• Compression devices

• Related supplies

Coverage depends on the patient's plan, diagnosis, medical necessity and specific equipment.

Workers' Compensation Medical Supplies

WONACE also works with workers' compensation cases.

Medical equipment may be needed following a workplace injury, including:

• Braces

• Mobility equipment

• Wheelchairs

• Walkers

• Bathroom safety equipment

• Home medical equipment

• Rehabilitation equipment

• Other medically necessary supplies

Workers' compensation orders may involve different authorization and documentation requirements from traditional health insurance.

Our team can help coordinate with the appropriate parties involved in the claim.

Medicare Medical Supplies & DME

Medicare beneficiaries may have coverage for certain medically necessary durable medical equipment when applicable requirements are met.

WONACE provides DME and medical supplies for eligible patients and can help coordinate the documentation and billing process when Medicare coverage applies.

Equipment may include categories such as:

• Wheelchairs

• Walkers

• Hospital beds

• Oxygen equipment

• CPAP equipment

• Diabetes supplies

• Other qualifying DME

Coverage depends on Medicare rules, medical necessity, the patient's eligibility and the specific item.

Patients should not assume that Medicare covers every product sold by a DME supplier.

Medicaid Medical Supplies

WONACE also works with Medicaid plans and programs when applicable.

Medicaid coverage varies by state and managed-care plan, so the requirements for one Medicaid member may be different from another.

For Texas Medicaid patients, coverage can also depend on the specific managed-care organization and benefit requirements.

If you have Medicaid and need medical equipment, contact WONACE with your insurance information so we can help determine the appropriate next step.

Commercial Health Insurance & DME

Commercial health insurance plans can have different medical equipment benefits, networks, authorization rules and documentation requirements.

WONACE works with a variety of commercial insurance plans and healthcare organizations.

Our current insurance resources list organizations including Blue Cross Blue Shield, Cigna, Aetna, UnitedHealthcare, Community Health Choice and others.

Because insurance contracts and networks can change, we recommend verifying your specific plan before an order is submitted.

Blue Cross Blue Shield Medical Supplies

WONACE works with Blue Cross Blue Shield plans for applicable medical equipment and supplies.

Products may include:

• Diabetes supplies

• CGMs

• Mobility equipment

• Wheelchairs

• CPAP equipment

• Pediatric medical equipment

• Home medical supplies

Coverage depends on the specific Blue Cross Blue Shield plan and the member's benefits.

If you have BCBS and need medical equipment, contact WONACE to discuss your specific request.

Cigna Medical Supplies

WONACE also works with Cigna plans for applicable medical equipment and supplies.

Depending on the member's plan and medical necessity, equipment may require:

• Provider documentation

• Prescription or order

• Clinical notes

• Prior authorization

• Specific product requirements

Our team can help coordinate the information needed to begin the process.

What Does "Insurance-Covered" Actually Mean?

The phrase insurance-covered medical supplies does not necessarily mean that the patient will receive the product at no cost.

Coverage can involve:

• Deductibles

• Copayments

• Coinsurance

• Benefit limits

• Prior authorization

• Medical necessity requirements

• Network restrictions

• Frequency limits

• Product-specific requirements

Some members may have little or no out-of-pocket responsibility for a particular item, while others may have a deductible or coinsurance.

WONACE's goal is to help you understand the process before the equipment is provided.

We do not want patients to receive unexpected information after an order has already been processed.

What Is Medical Necessity?

Insurance companies generally use the concept of medical necessity when determining whether certain healthcare products or equipment qualify for coverage.

In practical terms, the equipment should address a documented medical or functional need rather than simply being something a person wants.

For example:

A person may want a power wheelchair because it is more convenient.

But an insurance request generally needs to establish why powered mobility is medically necessary for that particular individual.

Similarly, a hospital bed may require documentation showing why a standard household bed is insufficient for the patient's medical needs.

Documentation from the appropriate healthcare professionals can therefore be an important part of the process.

What Documents May Be Needed?

The exact requirements depend on the product and insurance plan.

Common documentation can include:

• Insurance card

• Patient demographics

• Physician order

• Prescription

• Clinical notes

• Diagnosis information

• Medical history

• Therapy evaluation

• Mobility evaluation

• Letter of medical necessity

• Prior authorization forms

• Measurements

• Supporting test results

• Other plan-specific documentation

WONACE's insurance page currently instructs patients to obtain an order from a doctor or treating provider and provides the referral fax number 877-787-4705.

How to Get Medical Supplies Through Insurance

Step 1: Contact WONACE

Tell us what medical supply or equipment you need.

If you have a doctor's order, have it available.

Step 2: Provide Your Insurance Information

We may need your insurance card and member information to begin checking the applicable process.

Step 3: Provide Your Provider's Information

Depending on the product, we may need information from your physician, therapist or other treating provider.

Step 4: Documentation Review

Our team works to identify the documentation required for the requested equipment.

Step 5: Insurance Authorization

If prior authorization is required, the request can be submitted according to the plan's process.

Step 6: Equipment Ordering

Once applicable requirements are satisfied, WONACE coordinates the order.

Step 7: Delivery or Pickup

Depending on the product and location, equipment may be shipped, delivered or picked up.

The exact process varies by product and insurance plan.

Why Choose WONACE for Insurance-Covered Medical Supplies?

Insurance can be complicated enough without having to coordinate everything yourself.

WONACE works with patients, caregivers and healthcare professionals to help make the process more manageable.

We Provide:

Insurance support

We work with applicable insurance plans and help coordinate documentation.

A broad range of DME

From diabetes supplies to complex mobility equipment, many healthcare needs can be handled through one medical supply provider.

Healthcare provider coordination

We communicate with physicians, therapists, clinics and other healthcare professionals when documentation is needed.

Complex rehabilitation expertise

Our team supports custom mobility, seating and positioning needs.

Pediatric expertise

We provide specialized equipment for children with disabilities and special healthcare needs.

Local Houston service

WONACE is located in Houston and serves surrounding communities.

Nationwide service

Many products can be shipped throughout the United States.

WONACE's current company information describes its focus as home medical supplies and DME, with services for patients, caregivers, physician offices, clinics and healthcare facilities.

Insurance-Covered Medical Supplies in Houston

If you are searching for an insurance-covered medical supply store in Houston, WONACE provides a broad range of DME and home healthcare products.

Our Houston location is:

WONACE Medical Supply
810 Highway 6 S, Suite 102
Houston, TX 77079

Phone: 281-810-3123
Fax / Referral Fax: 877-787-4705

WONACE serves Houston and surrounding communities including:

• Katy

• Cypress

• Sugar Land

• Pearland

• The Woodlands

• Spring

• Tomball

• Conroe

• Humble

• Missouri City

• Pasadena

• League City

• Richmond

• Galveston

See our Houston Medical Supply Store page for local services and equipment.

Insurance-Covered Medical Supplies Throughout Texas

WONACE serves patients and healthcare providers throughout Texas.

Our Texas Medical Supplies page provides information about DME and medical equipment available throughout the state.

Depending on the product and service, WONACE can support:

• Patients

• Families

• Caregivers

• Physicians

• Clinics

• Rehabilitation centers

• Home health agencies

• Case managers

• Care coordinators

• Healthcare facilities

Nationwide Medical Supply & DME Service

WONACE also provides nationwide medical equipment and supply services for many product categories.

Our Nationwide Medical Supplies page provides information about DME, diabetes supplies, respiratory equipment, mobility products, pediatric equipment, home healthcare supplies and other medical products available for customers across the United States.

Availability of insurance billing, delivery and specific equipment varies by state, plan and product.

A Partner for Patients, Caregivers & Healthcare Providers

WONACE does not only work with patients.

We also work with healthcare professionals who help patients obtain the equipment they need.

Physicians

We can help coordinate DME orders and documentation.

Physical & Occupational Therapists

We support complex mobility and rehabilitation equipment requests.

Case Managers

We can help coordinate equipment needs and documentation.

Care Coordinators

Our Care Coordinator Medical Supply Services are designed to help professionals coordinate equipment for patients with complex needs.

Home Health Agencies

We can provide home medical equipment and supplies for patients receiving care at home.

Rehabilitation Facilities

We provide mobility and rehabilitation equipment for appropriate patient needs.

We Believe Insurance Should Not Get in the Way of Good Care

At WONACE, our goal is not simply to sell medical equipment.

We want to help patients get access to the equipment their healthcare team believes they need.

That means working collaboratively with:

Patients + Families + Providers + Insurance Plans + Care Teams

When everyone has the information needed, the process can be much easier.

We believe healthcare insurance and DME suppliers can share the same basic goal:

Helping members receive appropriate, quality medical supplies and equipment with reliable service and respectful care.

Frequently Asked Questions About Insurance-Covered Medical Supplies

Does WONACE accept insurance?

Yes. WONACE works with major insurance organizations and many other healthcare plans. Because participation and benefits vary, coverage should be verified for the specific patient, insurance plan and product.

What insurance companies does WONACE work with?

WONACE's current insurance resources list organizations including Medicare, Medicaid, Blue Cross Blue Shield, Cigna, Aetna, UnitedHealthcare, Humana, Ambetter, Tricare and many regional and specialty plans.

Does insurance cover all medical supplies?

No. Coverage varies by insurance plan, product, medical necessity, documentation and other requirements.

Can WONACE check my insurance?

WONACE can help determine what information is needed to review your request and coordinate the applicable insurance process. Coverage and payment ultimately depend on your specific plan and its requirements.

Do I need a prescription for insurance-covered medical equipment?

Many insurance-covered DME products require a physician or treating provider order or prescription. Additional documentation may also be required. WONACE's insurance page provides instructions for submitting a provider order.

Can WONACE help with prior authorization?

For products that require prior authorization, WONACE can help coordinate the applicable documentation and submission process.

Does WONACE provide insurance-covered wheelchairs?

WONACE provides manual wheelchairs, power wheelchairs, complex rehab wheelchairs and other mobility equipment. Whether a specific wheelchair is covered depends on the patient's insurance plan and medical necessity.

Can I get a Dexcom or FreeStyle Libre through insurance?

Some patients may qualify for insurance coverage of continuous glucose monitoring systems such as Dexcom or FreeStyle Libre. Eligibility and coverage depend on the patient's insurance plan and clinical requirements. WONACE provides diabetes and CGM supplies.

Can I get a CPAP machine through insurance?

Some patients may qualify for insurance coverage of CPAP equipment when applicable medical and plan requirements are met.

Does insurance cover Cubby Beds?

Coverage for specialized pediatric safety equipment varies by plan and requires documentation supporting medical necessity. WONACE can help families and healthcare providers understand the process and required documentation.

Does WONACE work with Medicaid?

Yes, WONACE works with applicable Medicaid plans. Requirements vary by state and managed-care organization.

Does WONACE work with Medicare?

Yes. WONACE provides DME and medical supplies for eligible Medicare beneficiaries when applicable coverage and supplier requirements are met.

Does WONACE work with workers' compensation?

Yes. WONACE works with workers' compensation cases for applicable medical supplies and equipment.

Can my doctor fax an order to WONACE?

Yes. WONACE's current insurance information provides the referral fax number 877-787-4705 for provider orders and referrals.

How long does insurance approval take?

There is no single timeline. Processing can depend on the insurance plan, product, prior authorization requirements, documentation and response times from healthcare providers and insurers.

Start Your Insurance-Covered Medical Supply Request

If you need medical supplies or durable medical equipment through insurance, WONACE Medical Supply is here to help you understand the process.

Whether you need:

• Dexcom or FreeStyle Libre

• CPAP equipment

• Power wheelchair

• Manual wheelchair

• Mobility scooter

• Complex rehab equipment

• Hospital bed

• Patient lift

• Pediatric medical equipment

• Cubby Bed

• Breast pump

• Braces

• Wound care supplies

• Incontinence supplies

• Bathroom safety equipment

• Other DME

our team can help you determine what information is needed to get started.

Ready to Begin?

WONACE Medical Supply
810 Highway 6 S, Suite 102
Houston, TX 77079

Phone: 281-810-3123
Referral Fax: 877-787-4705

Contact WONACE Medical Supply

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WONACE Medical Supply — working with patients, healthcare providers and insurance partners to make access to quality medical equipment easier.