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Return Policy

In order to protect our staff and families, during the Covid-19 pandemic, all product return requests will be reviewed on a case-by-case basis. 

Any item which has come into contact with the human body will be ineligible for a return.  
 

Upon delivery, all packages should be inspected for visual signs of damage. If damage is noted, the customer reserves the right to refuse the shipment.  If upon return to MSEC damage is confirmed, a replacement will be shipped to the customer at no extra charge. If the return is found to be undamaged, the customer will be held responsible for all shipping charges and/or restocking fees.
 

All documented damage should be immediately reported to the shipping/ freight company and WONACE.
 

If the damaged merchandise is accepted by the customer, then it becomes the customer's responsibility to file damage claims with the shipping/ freight company. The customer shall hold WONACE devoid of any further responsibilities for the damages.
 

Shipping costs are non-refundable. If an incorrect product has been delivered, WONACE will arrange for free return shipping. Once the return has been received, we will send you a replacement product without any additional shipping charges. 
 

Products purchased from WONACE may be returned within a period of 5 days from the date of delivery. NO RETURNS on OPEN and USED. All used, refurbished, demo medical equipment is a Final Sale. These products are not refundable or exchangeable without prior written permission from WONACE.
 

Items specifically designated as being on Back-Order may be returned within a 5-day period from the date of delivery.
 

To return merchandise for credit or replacement, please contact us.  Once, WONACE receives the submission, you will be contacted with return instructions.  All returned products must be in their original packaging.  Packages without a WONACE approval will not be accepted and will be returned to the customer. 
 

Returns that have suffered physical damage during use by the customer or during transit back to WONACE will not be accepted for any reason.  All returns are subject to a minimum 40% restocking fee. The restocking fee will not apply to orders incorrectly fulfilled by WONACE.
 

Credit for returned items will only be issued once the return has been received, inspected, and processed by the shipping/ receiving department, approximately 5 days from the date of receipt. Customers whose returned merchandise arrives with missing parts or components will be charged for the missing parts in addition to the restocking fee. Refunds will be issued back to the purchasing credit card or with a company check, unless otherwise instructed by the customer.
 

An order cancellation fee of 10% will apply, if an order is cancelled by the customer after the order has been processed. Most orders are processed the day or order placement. A full-refund will be given if the order has not yet been processed at the time of the cancellation.
 

Returns for MS3C brand products; such as medical carts, wheelchairs, Rollators, Walkers, Evacuation chairs and EMS stretchers are subject to up to 40% restocking fee.  Customer is also responsible for return shipping.  
 

Made-to-Order products such as; power tables, exam tables, medical cabinets, shelving, sinks, curtain track, whirlpools, etc. are not returnable and are nonrefundable. Once a Made-to-Order item has been put into production, a cancellation fee of up to 40% may apply.  Once these products have been shipped, they cannot be returned to MSEC and may only be repaired or returned to the manufacturer at the manufacturer’s discretion. All written product warranties will be honored by the manufacturer. Made-to-Order products may take up to several weeks to ship out.  If you have a question about Made-to-Order products, please contact our Customer Service Department prior to making the purchase. 
 

Any product which has been worn or came into contact with the human body is not returnable or refundable. Items such as pillows, diapers, mattresses, braces, hand splints, chair cushions and other medical products are single-use patient items and cannot be returned due to regulations governing the resale of these products.
 

Broken or partial cases cannot be returned.
 

Due to the nature of items marked Specials or On Sale, returns for credit or replacement will be limited to those products that are damaged or defective upon delivery. Due to stock limitations, replacements for Specials or On Sale items may limited.
 

Defective medical products will be exchanged with the same type of products ordered.
 

Default on any portion of the payment be it either by check, credit card or any other legal and acceptable means will begin to accrue interest on the outstanding amount at the rate of two and one-half (2.5%) percent per month. All related fees and expenses, including; legal, collections, travel, accommodations, etc. will become the responsibility of the undersigned or the organization noted below.
 

WONACE is not liable for shipments made to us. We recommend that our customers use reputable shipping companies such as; UPS, FedEx, DHL or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. Some of the products will be returned directly to the manufacturer. Please contact us for proper shipping instructions.

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WONACE Medical Supply sells Incontinence, Breast Pumps, Mobility Aids, Wound Care, Diabetes, Respiratory, Bath chairs, Hospital Equipments, Physical therapy equipment, CPAP, scooters, wheelchairs, oxygen, Walkers, and all home healthcare aids supplies, in Houston, TX 77079, Katy, and Cypress area.

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WONACE Medical Supply is the #1 trusted provider of home medical equipment and insurance-covered medical supplies in Houston, Katy, Cypress, Sugar Land, and across Texas, now proudly offering nationwide delivery. As a top-rated durable medical equipment (DME) supplier, we specialize in insurance-covered Dexcom G7 and FreeStyle Libre 3 CGMs, Folding Power Wheelchairs, Permobil complex rehab chairs, and ResMed CPAP machines—with fast, reliable shipping and a convenient monthly autoship program. WONACE simplifies your care with seamless billing to Medicare, Medicaid, Blue Cross Blue Shield, UnitedHealthcare, Cigna, Aetna, Tricare, and more. From special needs beds like Cubby Beds, to hospital beds for home use, manual wheelchairs, mobility scooters, oxygen concentrators, incontinence supplies, and pediatric DME—WONACE carries over $600 million in inventoried products from top brands like McKesson, Medline, Drive Medical, Pride Mobility, and more. Whether you need diabetes supplies, wound care for diabetics, lift chairs, bathroom safety equipment, or orthopedic braces, WONACE delivers high-quality, insurance-approved medical equipment right to your door. We proudly serve families, caregivers, and patients in the Greater Houston Area—including The Woodlands, Spring, Conroe, Pasadena, Pearland, Tomball, League City, Galveston—as well as customers across the United States. Search phrases like "medical supply store near me", "insurance-covered Dexcom G7 supplier", or "CPAP machines billed to Medicare" and you’ll find WONACE at the top. Visit wonace.com, call (281) 810‑3123, or fax your prescription to (877) 787 4705 to begin your order today—we accept insurance, deliver fast, and beat big-box prices every time. WONACE Medical Supply — #1 Home Medical Equipment Provider in Houston & Nationwide. WONACE Medical Supply is the #1 trusted provider of insurance-covered home medical equipment (HME) and durable medical equipment (DME) in Houston, Katy, Cypress, Sugar Land, and throughout Texas — now proudly serving patients nationwide. We specialize in delivering top-rated medical supplies to families, caregivers, seniors, and individuals with chronic or complex health needs, all with fast shipping and seamless insurance billing. If you're searching for insurance-billed Dexcom G7 or FreeStyle Libre continuous glucose monitors (CGMs), WONACE offers a nationwide monthly autoship program covered by Medicare, Medicaid, Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, and other major carriers. We ensure that your diabetic supplies, incontinence products, CPAP machines, and breathing treatments arrive on time, every time — without the stress of reordering or out-of-pocket surprises. Our comprehensive inventory includes everything from Permobil complex rehab wheelchairs, folding power chairs, and power scooters, to ResMed CPAP devices, hospital beds for home use, Cubby Beds for special needs, pediatric medical supplies, oxygen concentrators and nebulizers for COPD, and bathroom safety equipment for fall prevention. We also carry lift chairs, IV infusion pumps, orthopedic braces, compression garments, ostomy products, and advanced wound care supplies for diabetics and post-surgical recovery. With over $600 million in inventoried medical-surgical supplies and partnerships with trusted brands like McKesson, Medline, Drive Medical, and Pride Mobility, WONACE delivers unbeatable value and reliability. Based in Texas, WONACE serves the Greater Houston area including The Woodlands, Conroe, Pasadena, Tomball, Spring, League City, Pearland, and Galveston, while also offering nationwide shipping across the U.S. Whether you’re a caregiver, new mom, or recovering patient, we’re here to support you with dependable service and personalized care. Search for us online using phrases like “best medical supply store near me,” “insurance-covered Dexcom G7 supplier,” “Medicare-covered CPAP machines Houston,” or “nationwide CGM autoship program” — and see why WONACE Medical Supply consistently ranks at the top on Google, Yahoo, and Amazon Medical Supplies. To get started, visit wonace.com, call (281) 810-3123, or fax your doctor’s prescription to (877) 787-4705 to begin your insurance-billed medical supply order today. We accept all major insurances, offer fast delivery, and beat big-box prices — guaranteed.
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